Convenient. Comfortable. Confidential. Credible.


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WHAT IS ONLINE THERAPY?

Online therapy is a convenient way of accessing mental health and relationship counselling from the comfort of your home, office, etc. Through real-time video sessions, our experienced therapists provide individual and couple's therapy to clients living anywhere in Ontario.

We know life gets busy and it can be tough to make time for you.  

We know that many couples are juggling opposite schedules and making time for appointments together is tricky.

We know that some clients are looking for a more discrete way to receive therapy. 

If this sounds like you, please contact our Client Care Team to learn more about how online therapy can help you get the same quality care you would receive in our office, from anywhere.

 

IS ONLINE THERAPY CONFIDENTIAL?

Yes!  Our practitioners use secure platforms to conduct online therapy sessions.  Currently, most of our practitioners use Jane Telehealth; however, your practitioner will always confirm with you which platform will be used for your sessions.

Just like we do at New Roots Therapy, Jane Telehealth takes client privacy seriously and that's why we've chosen to use their platform over alternatives. Jane complies with all personal health information protection legislation in Canada.

To protect the confidentiality of your sessions, we recommend that you sign in for your appointments from a quiet and private location. As well, to get the most out of your sessions, please ensure that you have a strong internet connection.

Please see our client guide for help with accessing your video appointment using Jane Telehealth.

 
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IS ONLINE THERAPY FOR EVERYONE?

Not all forms of therapy are appropriate for everyone, all the time - online therapy is no different.  Depending on your specific concerns and needs, we will help determine whether online therapy is appropriate for you at this time, or whether in-person sessions would be more suitable. If online therapy is appropriate for you at this time and you’re interested in trying it before booking a session, you can now schedule a complimentary 30-minute meet and greet with one of our online therapists.

 

ARE ONLINE THERAPY SESSIONS COVERED BY MY INSURANCE PLAN?

Our online therapy services are covered by most employee benefit plans if your provider covers Registered Psychotherapists, Registered Social Workers, or Registered Psychologists. It's always best to contact your insurance provider directly to confirm the details of your coverage prior to attending your first session.  Our therapists are registered in the province of Ontario and are insured to provide online therapy services province-wide.

For more information about insurance coverage for counselling and psychotherapy services, please see the guide below.