Convenient. Comfortable. Confidential. Credible.

What is Online Therapy? 

Online therapy is a convenient way of accessing mental health and relationship counselling from the comfort of your home, office, etc. Through real-time video sessions, our trained and experienced therapists provide individual and couple's therapy to clients living anywhere in Ontario.

We know life gets busy and it can be tough to make time for you.  

We know that many couples are juggling opposite schedules and making time for appointments together is tricky.

We know that some clients are looking for a more discrete way to receive therapy. 

If this sounds like you, contact our Client Care Team to learn more about how online therapy can help you get the same quality care you would receive in our office, from anywhere. Complimentary 15-minute meet and greets are available with our online therapists (as applicable).

Is Online Therapy Confidential?

Yes!  Our therapists use a secure platform called "OnCall Health" to conduct online therapy sessions.  Just like we do at New Roots Therapy, OnCall Health takes client privacy seriously and that's why we've chosen to use their platform over alternatives. OnCall Health complies with all personal health information protection legislation in Canada.  You can learn more about OnCall Health's features and privacy policies here or you can contact our office for more information.

To protect the confidentiality of your sessions, we recommend that clients sign in for their appointments from a quiet and private location.

Is Online Therapy For Everyone?

Not all forms of therapy are appropriate for everyone, all the time - online therapy is no different.  Depending on your specific concerns and needs, we will help determine whether online therapy is appropriate for you at this time, or whether in-person sessions would be more suitable. If online therapy is appropriate for you at this time and you’re interested in trying it before booking a session, you can schedule a free 15-minute meet and greet with one of our online therapists.

Are Online Therapy Sessions Covered by My Benefits?

Our online therapy services are covered by most employee benefit plans if your provider covers Registered Psychologists and/or Registered Psychotherapists.  It's always best to contact your insurance provider directly to confirm the details of your coverage prior to attending your first session.  Our therapists are registered in the province of Ontario and are insured to provide online therapy services province-wide.

For more information about insurance coverage for counselling and psychotherapy services, please see the guide below.