Frequently Asked Questions

How do I know if your services are right for me?

Mental, emotional, physical,and relational wellness are matters that affect everyone. Every living, breathing human being with thoughts, feelings, and a body who is looking to create a happier, healthier life and more meaningful relationships can benefit from therapy and naturopathic medicine. You do not need to be in crisis to seek out help from a member of our team; our services can help to maintain and enhance your wellness as part of your ongoing self care. Our Client Care Team can help you to determine which services and/or team members will be the best fit for your needs at this time.  Our Naturopathic Doctor also offers a complimentary 15-minute wellness consultation for those interested in learning more about how naturopathic medicine can help them.

What Can I Expect When I arrive at the office?

The most common thing we hear when someone comes to our office is, "Wow - this space feels very calming!"  We love to hear that, as we've intentionally created our space to feel comfortable, inviting, and healing.  We have tea and water available to help you feel welcome when you arrive. Most of the time, you will be greeted by a member of our Client Care Team at the front desk, who may ask you to complete some initial paperwork on your first visit.

Our office is located in downtown Whitby, on the north-east corner of Byron and Dunlop. Client parking is not available at the building, however, metered parking is available on Byron Street South and there are several lots located within walking distance to our office.  Click below to view a map of the municipal parking lot locations nearby. Unfortunately, our office is not an accessible space as it’s situated on the second floor of the building at the top of the staircase. If accessibility is an issue, please let us know and we can discuss alternative meeting arrangements.

What can I expect at my First Therapy appointment?

Every therapy or counselling session is unique so as to fit each individual, couple, or family's specific situation.  We typically recommend meeting for 90 minutes in the first session so as to accommodate any questions that you might have about the process, review the initial paperwork, and still have plenty of time for conversation. During your first session, you can expect to be asked about your hopes and intentions for coming to therapy, relevant familial/background information, as well as your issues of concern. Subsequent therapy sessions typically last between 50-60 minutes and are scheduled on a weekly, bi-weekly, or monthly basis depending on your needs. For couples and families wishing to attend therapy, there may be times when the structure of our sessions includes a combination of both individual and conjoint meetings. 

What can I expect at my first naturopathic appointment?

At your first naturopathic visit, which typically lasts between 75-90 minutes, our Naturopathic Doctor (ND) will take a thorough history of your concerns and explore several factors in your life that may be impacting your health such as your nutritional status, physical activity levels, sleep patterns, lifestyle, and stressors. You can expect to discuss your health goals during this first visit, in order of importance to you. Our ND will also perform some baseline physical exams such as blood pressure and when indicated, will perform other examinations or ask to obtain some laboratory assessments as related to your concerns. Basic treatment may be initiated during the first visit, but our ND often reserves a comprehensive plan for the second visit, which helps to ensure a targeted and safe approach for your individual needs. It is helpful, but not required, to bring an updated list of medications and recent blood test results to the first visit. For more information on what to expect during your naturopathic appointments, please visit Dr. Lisa Smith’s personal website below.

Are your services confidential?

Generally speaking, what we discuss within the context of our work with you is kept confidential within our team environment.  There are, however, a number of exceptions to the rule of confidentiality which ultimately concern the issue of safety.  In situations where safety is a concern, it is our hope to work collaboratively with clients, as well as any additional agencies or resources who may be involved.  We believe that it is our role as therapists and wellness practitioners to help you increase safety in your life for you and your family, so that you are able to live a life that is in line with your hopes, dreams, and values.