Frequently Asked Questions

How do I know if your services are right for me?

Mental, emotional, physical, spiritual, and relational wellness are matters that affect everyone!  You don't need to wait until you're in "crisis mode" to seek out help from a member of our team.  If you're a living, breathing human being with thoughts, feelings, and a body who is looking to create a happier, healthier life and more meaningful relationships, give us a call!  We offer a 10-minute phone consultation with our Client Intake Specialist, who can help you to determine which service(s) and/or team member(s) will be the best fit for your needs at this time.  Our Naturopathic Doctor also offers a complimentary 15-minute wellness consultation for those interested in learning more about how naturopathic medicine can help them.

What is the environment like at your office?

The most common thing we hear when someone comes to our office for the first time is, "Wow - this space feels very calming!"  We love to hear that, as we've intentionally created our space to feel comfortable, inviting, and healing (check out the photo gallery on our home page).  We have refreshments available for clients - tea, water, coffee - to help you feel welcome when you arrive.  Given that our office is located on the second floor of the building at 213 Byron Street South (at the top of a staircase), we acknowledge that it is not an accessible space.  If accessibility is an issue, please let us know and we can discuss alternative meeting arrangements.

Our office is conveniently located in downtown Whitby.  Metered parking is available on Byron Street South, and there are several lots located within walking distance to our office.  Click here to view the municipal parking lot locations near our office downtown.

What can I expect coming to therapy for the first time?

Every counselling session is unique so as to fit each individual, couple, or family's specific situation.  Generally speaking, therapy sessions last between 50-60 minutes and are scheduled on a weekly, or bi-weekly, basis; however, we do offer the option of scheduling regular 80-90 minute sessions.  In our first session together, you can expect to be asked about your hopes and intentions for coming to therapy, relevant familial/background information, as well as your issues of concern.  A first session is typically 90 minutes in length so as to accommodate any questions that you might have about the therapy process, as well as to complete the initial paperwork.  For couples and families wishing to attend therapy, there may be times when the structure of our sessions includes a combination of both individual and conjoint meetings. 

Are your services confidential?

Generally speaking, what we discuss within the context of our work with you is kept confidential within our team environment.  There are, however, a number of exceptions to the rule of confidentiality which ultimately concern the issue of safety.  In situations where safety is a concern, it is our hope to work collaboratively with clients, as well as any additional agencies/resources who may be involved.  We believe that it is our role as therapists and wellness practitioners to help you increase safety in your life for you and your family, so that you are able to live a life that is in line with your hopes, dreams, and values.