Fees

Counselling and Psychotherapy fees vary depending on the specific service you require.  Please contact our office for more information.

To view fees for Behaviour Services and Naturopathic Medicine, please select the service you are interested in below:

Fees are payable by cash, cheque, debit, Visa, or Mastercard at each appointment. For same day counselling sessions only, the fee is payable by credit card over the phone during the intake call.

Insurance

Our services may be covered in full or in part by your extended health insurance or employee benefit plan under the provision of psychological services, psychotherapy, or naturopathic medicine (depending on the service you're receiving). Please check with your insurance provider directly prior to your appointment to determine if you are eligible for coverage. We do not offer direct billing at this time.

Cancellation & Credit Card Policy

When you schedule an appointment with a service provider on our team, we commit to reserving that time slot for you and only you, and you commit to paying for the reservation of time.  In order to reserve an appointment time, a credit card number is required at the time of booking your first appointment. Your credit card information will be stored securely and will only be charged if there is a late cancellation or missed appointment. 

If you need to cancel your appointment, we require a minimum of 24 hours' notice in order to avoid applying a late cancellation fee.  Late cancellations and missed appointments are charged the full rate of the appointment.  If you're unable to attend your appointment at the last minute due to an emergency, your credit card will still be charged; however, your service provider will assess whether it is appropriate to waive the cancellation fee and apply the charge to your next appointment. Our cancellation policy is intended to respect the time and commitment of both our clients and our service providers, whom we value greatly.

Cancellation Policy for Same Day Counselling Sessions

When you schedule a same day counselling session, we commit to reserving that time slot for you, and you commit to paying for the reservation of time. Your credit card will be charged during your intake call with a member of our Client Care Team. Refunds are not provided once a session has been scheduled, so please ensure that you are available to attend prior to booking. If you need to cancel the appointment due to an emergency, please contact our office as soon as possible so we can assist you with rescheduling your appointment and assess whether it is appropriate to apply the charge to your next session.

Hours of Operation

Reception is available Monday-Friday (10 a.m.-9 p.m.) and Saturday (11 a.m. - 4 p.m.).  Each service provider has their own unique schedule; we encourage you to visit the profile pages for our team members for specific information on their current availability. In general, daytime, evening, and weekend appointments are available.